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Hampshire County Council

For the most up-to-date information, please visit Hampshire County Council's website.  Below is some general information.

Hampshire Domestic Abuse services continue providing support to vulnerable
 
Hampshire's Domestic Abuse Service is continuing to provide help to people experiencing domestic abuse via phone, email and online.  The telephone helpline can be accessed on 03300 165 112 and will be staffed from 11.30am to 2.30pm Monday to Friday.
A face to face support option is not available during this time but access to refuge, for those with urgent needs, will still be available 24/7.
If you are in immediate danger, or know someone who is, call 999 and ask for the police, who are continuing to respond to emergency calls.  In an emergency if you are unable to speak - dial 999 and then enter 55.  This will transfer your call to the relevant police force who will assist you without you having to talk.
The Government issued guidance on domestic abuse on 29 March 2020 : Coronavirus (COVID-19) and domestic abuse.
 
The following national helplines are also available to those experiencing domestic abuse: National Domestic Abuse Helpline
The National Domestic Abuse Helpline website provides guidance and support for potential victims, as well as those who are worried about friends and loved ones.
 
ManKind is a confidential helpline for male victims of domestic abuse across the UK.   Galop - for members of the LGBT+ community If you are a member of the LGBT+ community, Galop runs a specialist helpline on 0800 999 5428 or email help@galop.org.uk.   
 
How to reduce waste while HWRCs are closed as people asked to stay at home
 
Hampshire’s Household Waste Recycling Centres (HWRCs) are now closed due the Coronavirus outbreak.   The Government’s advice is very clear on staying at home to reduce the risk of spreading Coronavirus, and we know that we should only be leaving our homes for a very limited number of reasons and not make any journeys which aren’t essential.  Travelling to an HWRC is not an essential journey, which is why the decision was made to close them until further notice.

How to reduce waste, and what to do with waste produced while HWRCs are closed:
 
Recyclable waste • For larger recyclable items such as bulky cardboard boxes, wood and metal that you would normally have taken to the HWRC please try to minimise this waste in the first place and where this isn’t possible store these items in a secure place to avoid any risk of them catching fire. • Please continue to use recycling bins as normal rules with clean, dry and loose materials newspapers, cardboard packaging (A3 size and below).  Please break larger cardboard packing down into smaller pieces), plastic bottles, food tins, drinks cans and aerosols.
 
Green waste • Please try to reduce the amount of garden waste produced where possible.  However, if you do have to cut the grass or do other work in the garden and are unable to store it, consider the following options: • Leave the grass cuttings on your lawn as you mow. This helps the soil retain water and return the required nutrients back to your lawn as they decompose. • Dry grass cuttings can be used as a mulch for beds and vegetable patches.  Apply a thin layer to reduce weeds and pests. • Garden waste and some kitchen waste can be composted at home.  Information on how to compost can be found on the Smart Living website; see link below. • Please do not put lawn cuttings or hedge clippings in your ordinary waste collection bags.
 
Bulky waste items • Please try to avoid generating DIY or bulky waste in the first instance unless you are able to store it safely at home until it is possible to donate for reuse or dispose of safely.  The collection and disposal of ‘black bag’ and mixed recyclable waste from the kerbside are being prioritised at this time. Please do not place bulky waste in your ‘black bag’ waste. • You can find information on reuse and upcycling on the Smart Living website, which includes information on how to determine whether an item might be suitable for reuse by someone else. • https://www.hants.gov.uk/wasteandrecycling/smartliving/inthehome
 
Glass collection and recycling • Please check the website of your local district or borough council for the latest information regarding availability of kerbside glass collections (if provided in your area) and bottle banks. • https://www.gov.uk/find-local-council
 
Unwanted clothing and bric-a-brac items • Charity shops and HWRCs are now closed for the foreseeable future, any unwanted items will need to be stored at home until shops can reopen and textile banks can be serviced again. • Repairing or upcycling old or unwanted clothing is a fun and creative way to turn it into something new or unique. Find out more are: • https://www.hants.gov.uk/wasteandrecycling/smartliving/inthehome/sustainable-fashion
 
Food waste • Have a look at the advice available from Smart Living to help make the most of the food you have and reduce food waste. • https://www.hants.gov.uk/wasteandrecycling/in-the-kitchen
 
Please do not leave any waste outside the gates of the Household waste recycling centres.  Leaving waste at the gates or anywhere else is fly tipping and is a criminal offence for which perpetrators will be prosecuted and fined up to £50,000. Find out about the County Council’s zero tolerance approach to fly-tipping and work with partners: https://www.hants.gov.uk/wasteandrecycling/flytipping
 
How to dispose of personal waste if you have symptoms of coronavirus illness
 
• Personal waste, such as used tissues and disposable cleaning cloths, should be stored securely in disposable rubbish bags. These bags should then be placed into another bag, tied securely and kept separate from other waste. Please put this bag aside for at least 72 hours, and then place it in your usual external household waste bin for kerbside collection.
 
Hampshire Trading Standards warn residents to be alert to scams during coronavirus pandemic
 
Hampshire County Council’s Trading Standards team is warning residents to be extra vigilant as the coronavirus pandemic could increase the risk of everyone, particularly vulnerable people, falling victims to scams and rogue traders.
 
Known coronavirus related scams include:
 
• People claiming to offer door-to-door or online testing kits.  Residents are warned not to open the door or place an online order. • Elderly residents who are self-isolating being targeted for help with shopping.  Only use trusted sources such as friends and families, • Emails claiming to be from the Government offering a tax rebate to support people through this challenging time. Online advice available. • Retailers overcharging for staple items such as toilet rolls.
 
If you are aware, or become suspicious of, these scams taking place in your neighbourhood, please let Hampshire Trading Standards officers know.
 
For further advice or to report an issue to Hampshire County Council Trading Standards Service   Please phone our partners at the Citizens Advice Consumer Helpline on 0808 2231133.
If assistance is required outside of these hours, phone Hampshire Police on their non-urgent number 101 or dial 999 if you feel threatened or intimidated.
Citizens Advice (CitA) has launched advice on coronavirus scams, including a scam checker.  Please use trusted sources of information.
 
For more details on the national guidance on Coronavirus, go to the County Council’s dedicated web pages.